Enhance Your Resolve
AGRC Resolve is a configurable, enterprise-grade case management platform designed for government agencies that manage complaints, investigations, enforcement actions, inspections, and regulatory oversight programs. Resolve brings together case intake, workflow management, documentation, financial tracking, and reporting into a single secure system — providing operational clarity and consistent oversight across programs.
The Challenge
Government agencies responsible for complaint management, investigative programs, and regulatory oversight often rely on fragmented systems, spreadsheets, shared drives, and manual workflows.
Common challenges include:
- Inconsistent case intake and documentation
- Email-based coordination and task tracking
- Limited visibility into case status and workloads
- Difficulty tracking financial recoveries or penalties
- Inconsistent reporting across programs
- Challenges demonstrating accountability and audit readiness
These issues create operational inefficiencies and limit leadership visibility across departments.
The Resolve Approach
Resolve provides a unified case lifecycle platform that standardizes processes while remaining configurable to program-specific requirements.
Agencies can define their own intake forms, workflow stages, approval paths, and reporting structures — without custom development.
Resolve supports the full case lifecycle:
Key Capabilities
Structured Case
Intakes
Capture complete, standardized information at intake to ensure consistency and auditability.
Configurable Workflows
(No-Code)
Define investigative stages, approval processes, and business rules without custom coding.
Role-Based
Dashboards
Investigators, supervisors, and executives see the information relevant to their responsibilities.
Integrated Financial
Tracking
Track identified amounts, recoveries, settlements, penalties, and outstanding balances for each case.
Documentation &
Templates
Standardized forms, reports, and communications ensure consistent documentation across
the programs.
Cross-Case
Linking
Link related cases, subjects, or entities to maintain complete investigative context and
continuity.
Enterprise
Reporting
Generate ad hoc, program-level, and agency-wide reporting for operational oversight and leadership visibility.
Field-Ready
Access
Responsive-first design enables secure access from tablets and mobile devices during site visits and inspections.
Built for Government Case Management
Resolve supports a wide range of government program types, including:
- Complaint intake and resolution
- Fraud and program integrity cases
- Medicaid oversight and financial recovery
- Regulatory enforcement actions
- Inspections and field-based casework
- Administrative reviews and adjudication
- Cross-department case coordination
Because workflows are configurable, agencies can support multiple programs within a single platform — reducing system fragmentation.
Value by Role
Investigators & Case Workers
Security & Compliance
Resolve is designed to meet the security and compliance expectations of government agencies handling sensitive investigative and financial data.
The platform supports:
- Role-based access controls
- Full audit trails
- Secure data handling practices
- Configurable records retention
- Alignment with government security standards
Resolve strengthens accountability and defensibility across programs.
Why Resolve?
- Resolve combines enterprise-grade scalability with practical usability.
- Unlike rigid, one-size-fits-all systems, Resolve allows agencies to adapt workflows and reporting as policies, regulations, and program demands evolve.
- It provides a single platform for case intake, workflow management, documentation, financial tracking, and oversight — reducing fragmentation and improving operational clarity.
- Resolve supports how government work actually happens — both in the office and in the field.
Testimonials
"The ability to demonstrate to regulators that we have a program that ensures consistent, and prompt complaint response certainly reduces risk. AGRC provides a software solution that helps do that – so yes, AGRC absolutely contributes to reduced risk."
Senior Director of Enterprise Risk
Customer
Ready to modernize your Case Management processes?
Contact Now!
Address: 19 Fulton Street, #408, New York, NY 10038 USA.
Phone: (646) 415-8599
Fax: (212) 725-7647
Email: info@advancedgrc.com
Solutions
About Us
For over three decades, AGRC has helped government agencies across the U.S. modernize operations and strengthen oversight—empowering them to better serve their constituents through secure, scalable, and proven solutions.