Case management for the investigative work of government.
Resolve helps agencies, regulators, and oversight bodies manage complaints, investigations, inspections, and enforcement — one configurable platform that carries every case from first report to final outcome, efficiently and on the record.
The moment government is in.
The case-driven work of regulatory programs is getting harder to run on aging tools — just as the expectations on it rise.
Citizens expect more
Public expectations now mirror private-sector digital services — faster, transparent, and accessible from anywhere.
Regulation grows more complex
Expanding mandates, new oversight requirements, and the need to coordinate across agencies and jurisdictions.
Legacy systems can't keep up
Aging tools, spreadsheets, and siloed point solutions slow staff down and hide what's happening across a program.
The case lifecycle, end to end.
Every case moves through the same defensible path — whatever opened it, and whatever program it belongs to.
Intake
Receive complaints, referrals, and reports from staff, citizens, and integrated systems — captured consistently.
Investigation
Document activities, manage evidence, track tasks, and coordinate across teams in one shared case.
Resolution
Move cases through review and approval stages to defensible, documented outcomes.
Insight
Surface trends, workload, and outcomes for program oversight and continuous improvement.
One platform, one record, one timeline — from first report to final outcome.
Core capabilities for case-driven work.
Structured intake
Configurable forms and portals capture cases consistently — from staff, citizens, or upstream systems.
Lifecycle management
Every case moves through defined stages with required actions, approvals, and documentation.
Investigation tools
Document activities, log interviews, track findings, and link related cases and entities.
Workflow automation
Routing, alerts, and escalation rules move work forward without manual coordination.
Documents & evidence
Secure attachment of files and evidence, with version control and access permissions.
Collaboration
Investigators, supervisors, and analysts work in the same case with role-based access.
Visibility program leaders need.
Built-in reporting turns case activity into program intelligence. Supervisors see what's open, what's at risk, and where investigators need support. Program leaders see trends, outcomes, and where systemic issues are emerging — with dashboards configurable so each role sees what matters to them.
Configurable, secure, integrated.
Configurable, not custom
Administrators configure case types, intake forms, workflow stages, permissions, and reporting through the platform — no software development for most program changes.
Enterprise security & audit
Role-based access, immutable audit logs, secure document storage, and configurable data policies — built to support the data-protection standards regulators expect.
Integrated with your stack
Connects with identity providers (SSO), document repositories, licensing systems, and external data sources through a clean integration surface.
Resolve is delivered from secure, enterprise cloud hosting. See our approach to security & hosting →
One platform, many programs.
Because Resolve is configurable, agencies adapt the same platform to multiple programs — without spinning up a new system each time.
Fraud & abuse investigations
Program-integrity units working complex, multi-party financial cases.
Complaint management
Intake, triage, and resolution of public and internal complaints.
Regulatory enforcement
Violations, corrective actions, and enforcement tracked to outcome.
Inspections & examinations
Scheduled and for-cause reviews, findings, and follow-up.
Inspector General investigations
Confidential, defensible casework with tight access control.
Ombudsman case management
Citizen advocacy cases tracked from inquiry to resolution.
Program integrity & oversight
Systemic-issue detection across case volume and outcomes.
Internal compliance reviews
Policy and conduct reviews handled on the record.
Better government, better citizen service.
Faster case resolution
Workflow automation, structured intake, and unified case records reduce time-per-case and clear backlogs.
Greater transparency
Immutable audit trails and clear case timelines make program activity defensible and reviewable.
Programs that adapt
Agencies change forms, workflows, and case types as policy evolves — no waiting on a release cycle.
Trust through protection
Sensitive citizen and case information is protected by enterprise-grade security from day one.
Also issue licenses and permits?See ALiS, our licensing & permitting platform →
See Resolve on your own cases.
A walkthrough of the platform, then a tailored use-case discussion — no procurement commitment, just a straight conversation about your program.
No sales spam. A real person from our team replies — typically within one business day.